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Job Title: IT Support Specialist
Sector & Industry: Information Technology (IT) / technical support services within various industries including finance, healthcare, education, government, and technology sectors.
Salary Range: US Salary Range: Depending on experience, education, and location, IT Support Specialists in the United States can expect a salary range of approximately $40,000 to $70,000 annually.
Keywords: Technical Support, IT Systems, Troubleshooting, Help Desk, User Training, Network Security, Computer Hardware, Software, IT Infrastructure, System Administration.
Responsibilities:
- Respond to user service requests and promptly resolve hardware and software issues.
- Install, configure, and update computer systems and software.
- Maintain a knowledge base of technical issues and resolutions for future reference.
- Ensure network security and connectivity is maintained.
- Train end-users on new technologies and assist with computer operation.
- Document internal IT procedures and user issues and resolutions.
- Regularly evaluate IT systems to ensure they meet the necessary demands.
- Assist with the implementation of new systems or network modifications.
Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent work experience.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional).
- Experience with various operating systems and platforms.
- Knowledge of network security practices and anti-virus programs.
- Ability to troubleshoot and diagnose technical issues.
- Familiarity with remote desktop applications and help desk software.
Primary Jobs to be done
Key Skills & Qualifications
Ideal Personality Traits
Typical Work Context
Personal Traits:
- Strong problem-solving skills.
- Excellent communication and interpersonal abilities.
- Patient and customer-oriented approach for support.
- Detail-oriented and capable of multi-tasking.
- Proactive in keeping technical skills and industry knowledge updated.
Work Focus: Emphasis on People (helping end-users), Process (improving and maintaining IT systems), and Product (ensuring software and hardware are functional).
RESUME PLUS TRAITS TO LOOK FOR WHEN HIRING
RESUME PLUS
Core Competency
Core Competency & Score: Problem-Solving Skills (80%) - critical for diagnosing and resolving technical issues efficiently.
Work Context
Primary 3P & Score: People (50%) - as IT Support primarily involves assisting people with technology issues, this is the primary focus.
Ideal Personality Attribute
Essential Big 5 Trait & Score: Conscientiousness (90%) - showcases the individual's dedication to perform tasks with diligence and reliability.
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